Returns & Refunds Policy

Your rights under Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described or not fit for purpose, you are entitled to a repair, replacement or refund. For a major failure with a service, you are entitled to cancel and receive a refund, or to compensation for any reduction in value. Nothing in this policy limits those rights.

Change of mind

We do not offer refunds or exchanges if you simply change your mind about a treatment, service, package or product. This includes skincare and retail products, which for hygiene reasons cannot be resold once they have left the clinic. For more information about change-of-mind policies, visit Consumer Affairs Victoria.

Treatments and packages

• Treatments and packages are for the named client only. They cannot be transferred to another person or swapped for other treatments or services, unless we agree otherwise.
• The reservation fee paid when you book is your consultation fee. It comes off your first treatment if you go ahead, or covers your consultation if you don't. Reservation fees are non-refundable.
• If you have concerns about a treatment you have received, please contact us as soon as possible so we can review it with you.

Faulty or incorrect products

If a product arrives damaged or faulty, or you received the wrong item, please email hello@stjamesaesthetics.com.au as soon as possible after delivery with your order number and a photo. We will arrange a replacement or refund, and cover reasonable return postage for faulty or incorrect items.

How to return a product

1. Email us first so we can confirm the return.
2. Post the product to: St James Aesthetics, 1/524 Riversdale Road, Camberwell VIC 3124, Australia.
3. For items over $75, we recommend a trackable postage service or shipping insurance.

Unless the product is faulty or incorrect, return postage is at your cost and the original shipping cost is not refunded.

Refunds

Approved refunds are paid back to your original payment method within 7–10 business days.