Shipping Policy
Shipping Costs
- Free standard shipping on orders over $150.
- Orders under $150 are charged a flat rate of $9.95.
Dispatch and Delivery Times
Orders are packed and sent from our Camberwell clinic by courier or Australia Post, and delivered to your door. Once your order has been dispatched, expected delivery times are:
| Destination | Delivery time |
|---|---|
| Victoria | 1–3 business days |
| NSW, ACT, QLD, SA, WA, NT and TAS | 3–7 business days |
| International | 7–14 business days |
During busy periods, such as sales and the lead-up to Christmas, orders may take a little longer.
Tracking
Where tracking is available for your delivery, we will share the tracking details with you once your order has been dispatched. If you would like an update on your order, just email us.
Problems with Your Delivery
If your order arrives damaged, is missing items or does not arrive within the expected time, please email hello@stjamesaesthetics.com.au with your order number and we will sort it out with you.
Returns
To return a product, please see our Returns & Refunds Policy.